FAQ

1. What do I need to bring with me on the day of our Adventure?

A small pack, camera, comfortable hiking shoes with an unworn sole which you don’t mind getting wet (Recommend Teva, Keen, Morrell or similar Sandals), bathing suit, extra spending money, sunscreen, and change of clothing or light jacket, and sun hat, if you have a favorite. These trips are all-inclusive which include: walking poles (upon request), water, beverages, snacks, towels, rain ponchos, and fun surprises. If you want to bring your own gear feel free.

If children are a part of your group, you will need to bring your own car seats and/or booster seat. We highly recommend bringing a carrier for young children.

2.  Lunch Options?

Lunch options for (Hana Adventure & West Maui) are wonderful local fare with your choice of BBQ stands, Food Trucks or casual sit-down restaurants. Lunch is ala carte.

3. How fit do I need to be?

We build a tour experience within your fitness level, specifically for you. However, the more fit and active your are the more hidden treasures we can offer you. Our tours cater to every fitness level including people who require assistance with walking.

For those desiring a more active day, you should be able to walk at least a 1/2 to 1 mile on uneven, slippery terrain. Most of our adventures require that you have a sense of balance and can walk on sand, mud, tree roots, rocks, and maintained nature trails. Most trails you will experience are relatively flat and under 2 miles round trip.

The average length of trails on Maui is less than 1 mile. However, there are trails that we highly recommend for the experienced hikers that are several miles longer.

Many spots offer optional exploration such as rope ladders and cliff jumping.

4. How long do the trips last?

Most adventures are designed to be all-day. However, we will shorten ANY adventure to accommodate your individual schedule. For example, we can do a Halfway to Hana tour & Custom Maui Hike in 4-6 hours.

A full-day West Maui and Halfway to Hana tours are typically 6-7 hours. We pick up for West Maui tours at a time that is convenient for you and your group.

A full-day Road to Hana Tour, all the way around is typically 10-12 hours. Begins in Kahului around 7:30 a.m. and returns anytime between 6-8 p.m. You must provide transportation to Kahului. We can pick you up from Kihei/Wailea for an additional fee. We also pick-up at no additional charge in Central Maui, the North Shore (up to Haiku area), or Lower Kula and below.

The Hana Town and Back Tour, typically lasts 7-9 hours. Begins in Kahului around 7:30 a.m. and returns anytime between 3-4 p.m. You must provide transportation to Kahului. We can pick you up from Kihei/Wailea for an additional fee. We also pick-up at no additional charge in Central Maui, the North Shore (up to Haiku area), or Lower Kula and below.

5. Inclement Weather

Safety is our 1st priority for our guests. Our guides will use their best judgement to adjust the itinerary according to unsafe conditions.

6. Cancellation Policy

We REQUIRE a $200 (plus tax) deposit to secure your tour date. Full payment must be made within 10 days of your scheduled tour, UNLESS you wish to pay with cash or US check the day of your tour. If the tour is cancelled for weather-related reasons we will refund a %. We will retain $80.00 or more (depending on the size of your tour) for preparation and costs.

Since many people are very excited to go on tours with us, we can no longer provide full refunds for tour cancellations 10 days prior to your scheduled tour. If you cancel outside of 10 days you will receive a FULL refund.

If you cancel between 5-10 days of your tour we will refund 50% and any cancellations within 5 days of your tour will receive no refund.

Please note: Refunds given 90 days after deposit made will incur a processing fee of 2.5% (this is highly unusual).

6. Motion Sickness

We recommend talking to your family physician if you get car sick. There are couple over the counter medications that will help you enjoy your tour with us such as Bonine and Dramamine. We can also stop to get ginger candies which is a homeopathic solution which may work for some individuals.

The day with us is YOUR DAY. We will be as flexible as we can and will always shorten the tour if anyone is uncomfortable. BOOK YOUR HIKE TODAY!